How can I resolve platform access issues for users in India?
Some users in India may experience issues accessing the app due to restrictions imposed by certain ISPs. This is a known issue related to the infrastructure used by our platform. For credibility and real-time updates, you can check the Firebase Status Page to confirm whether there are any ongoing outages or incidents.
If you are located in India and encounter problems accessing the app, follow these steps:
I see an error when I try to log in to the application. How can I fix this?
How do I reset my password?
Click Reset password. An email containing a secure link for resetting your password is sent to the email address you provided.
Open your email inbox and open the email with the subject Reset your Encord password sent by info@encord.com.
Click the Reset my password button in the email. A new page opens in your browser.
Enter a new password for your Encord account. Re-enter the password to confirm your new password.
Click Submit.
You can now log into your Encord account using your new password.
I get a blank screen when trying to log in on my Windows computer. How can i fix this?
Your DNS settings might not be configured correctly.
Windows 10
Go to the Control Panel.
Click Network and Internet > Network and Sharing Center > Change adapter settings.
Select the connection for which you want to configure Google Public DNS. For example:
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) then click Properties.
Windows 11
Go to Settings.
Select the connection for which you want to configure Google Public DNS. For example:
I get a blank screen when trying to log in on my Mac computer. How can i fix this?
Your DNS settings might not be configured correctly.
macOS Sequoia, Sonoma, Ventura or later
Click the Apple logo and select System Settings in the menu.
Click Network.
Select the first Wi-Fi or Ethernetconnection in the list (the connection you are using).
Click the + button in the DNS servers section.
Type 8.8.8.8 in the text field.
macOS Monterey, Big Sur, Catalina, Mojave, High Sierra, Sierra, El Capitan, Yosemite
I accidentally removed all users from a Project. How can I find the Project?
As an Organization admin you can search for any Project, including those without any collaborators, in the section showing all the Projects in your Organization.
How do I manage teams, or create user groups?
You can create user groups within your organization. These can be added to specific Projects as teams.
Documentation on user groups can be found here.
For information on how to create teams for a given Project see the Team Management section in our documentation.
What does the 'This is being edited' pop-up in the label editor mean
Don’t worry, no data has been lost! This is a warning from our system (known as the “editor lock”) it occurs when:
In both cases we recommend to click ‘cancel’ to prevent any unexpected data overwrites.
See our documentation here for more details.
Why is there a warning sign next to my Project where it's listed
A warning symbol is displayed when a project is too large - meaning it contains too much data. When selecting the project you should encounter the following message:
⚠️ “This project has exceeded the recommended number of tasks. To avoid performance issues, you need Admin access to manage and reduce the amount of data in this project”.
The diagram below illustrates the steps you should take to fix the issue.
What's the difference between image groups, and image sequences?
Both image groups and image sequences are file types you can create in Encord to make labeling your images easier and more efficient. Both are created by taking multiple single images as an input, and compressing these into a single data unit. The difference lies in the resulting data unit.
See our documentation here for more details.
How do I upload DICOM data?
How to upload you DICOM data depends on whether you plan on using files stored in a private cloud, or locally.
For information on uploading your DICOM files using the Encord SDK, see the relevant documentation here.
How do I update client metadata?
Client metadata can be updated by including the "upsert_metadata": true
flag in the upload JSON file. An example JSON file is provided here.
If I have duplicate Datasets, how can I find out which one is which?
How do I make sure my videos load quickly?
How do I re-encode videos?
See the re-encoding data section in our documentation for more information.
What video formats are supported?
We support the following formats and codecs:
.mp4
with H.264
– We recommend using H.264 as the default codec, unless you have specific requirements that necessitate H.265. H.265 may present compatibility issues in some cases..mp4
with VP9
.Visit our documentation on compatibility for more information on data compatibility.
I am getting an error when I try to display video or DICOM files. How can I fix this?
This could be browser issue. To resolve:
How do I change my identifier from email address to display name on Projects?
Updates to the display name take up to five minutes to appear in the UI.
Go to User Profile > Settings. The Settings page appears.
Click the Edit button in the Name row. The Name field becomes editable.
Provide the display name you want to use.
Press ENTER.
Why can't I see all classifications/annotations when reviewing?
Check the sampling rate.
It’s possible that you are seeing a different number of classifications/annotations than expected because you have the sampling rate set too high/low.
What is causing the error I'm seeing in the Label Editor?
There might be several possible causes if you see a “Something Went Wrong” error message in the Label Editor:
To resolve these, check that a valid CORS policy is applied to the remote storage bucket, which allows Encord’s domains. This varies between providers. For AWS the corresponding JSON looks like this:
Why is the Label Editor crashing, and what can I do about it?
If the Label Editor crashes after attempting to load your cloud data file, it is likely that the signed URL is expiring. Refreshing the Label Editor re-signs the URL.
We recommend increasing the expiration time for signed URLs on your integration.
The Label Editor does not appear when I try and label a task?
Your DNS settings might not be configured correctly.
Windows 10
Go to the Control Panel.
Click Network and Internet > Network and Sharing Center > Change adapter settings.
Select the connection for which you want to configure Google Public DNS. For example:
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) then click Properties.
Windows 11
Go to Settings.
Select the connection for which you want to configure Google Public DNS. For example:
Can I re-order an Ontology?
The following example is used to re-order the first two objects, and attributes in an existing Ontology using the SDK. Pass the <ontology_hash>
into the user_client
’s get_ontology
method, perform the relevant changes, and call ontology.save()
to commit the changes:
How do I set up an integration with Azure?
There are two methods to set up an Azure integration.
Both methods are described in detail in our documentation here
Can I use special characters in AWS S3 object names when importing data?
The use of special characters in object names should generally be avoided.
See the AWS docs here for more information.
Can I set up download via internet URLs?
In the interest of keeping your data secure we do not offer downloading via internet URLs.
Why does my video buffer when I skip to a cached frame?
A video needing to fetch data even though it has buffered implies that your AWS objects do not have caching enabled.
When setting up a permission policy for your AWS bucket ensure that all AWS objects used in Encord have the ‘S3 standard’ storage class.
How can I fix buffering issues in the editor?
See our documentation here on tips to fixing buffering issues.
Why does my video buffer when I skip to a cached frame?
A video needing to fetch data even though it has buffered implies that your AWS objects do not have caching enabled.
When setting up a permission policy for your AWS bucket ensure that all AWS objects used in Encord have the ‘S3 standard’ storage class.
How do I use the SDK to read, create, and update labels?
Find instructions for uploading the labels here in our documentation. We support JSON and COCO formats.
How do I export metadata using Encord's SDK?
The review metadata will be exported in the JSON format. The ‘status’ will allow you to see what was reviewed and what wasn’t.
See our documentation here for more information.
How do I avoid hitting the timeout when using the get_project() method on the API?
Increase the timeout of your Encord client, given the size of the project this is a long-running query.
Can I pre-select frames to label for a video using the SDK?
Yes, you can!
To do so, add an extra feature in the Ontology naming it, for example: Selected
-> Yes
.
Share the ontology tree with Encord Support support@encord.com to allow us to match the import script with the feature uuid (featureNodeHash
).
Can I import models and model predictions?
You can’t upload your own model - but you are able to import your model predictions via the SDK.
How can I import labels via CVAT importer?
See our CVAT documentation here.
What are Object Hashes?
The object hash provides an efficient and convenient mechanism to store and retrieve data with ease. Each has serves as a unique lookup key within the platform.
How can I resolve platform access issues for users in India?
Some users in India may experience issues accessing the app due to restrictions imposed by certain ISPs. This is a known issue related to the infrastructure used by our platform. For credibility and real-time updates, you can check the Firebase Status Page to confirm whether there are any ongoing outages or incidents.
If you are located in India and encounter problems accessing the app, follow these steps:
I see an error when I try to log in to the application. How can I fix this?
How do I reset my password?
Click Reset password. An email containing a secure link for resetting your password is sent to the email address you provided.
Open your email inbox and open the email with the subject Reset your Encord password sent by info@encord.com.
Click the Reset my password button in the email. A new page opens in your browser.
Enter a new password for your Encord account. Re-enter the password to confirm your new password.
Click Submit.
You can now log into your Encord account using your new password.
I get a blank screen when trying to log in on my Windows computer. How can i fix this?
Your DNS settings might not be configured correctly.
Windows 10
Go to the Control Panel.
Click Network and Internet > Network and Sharing Center > Change adapter settings.
Select the connection for which you want to configure Google Public DNS. For example:
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) then click Properties.
Windows 11
Go to Settings.
Select the connection for which you want to configure Google Public DNS. For example:
I get a blank screen when trying to log in on my Mac computer. How can i fix this?
Your DNS settings might not be configured correctly.
macOS Sequoia, Sonoma, Ventura or later
Click the Apple logo and select System Settings in the menu.
Click Network.
Select the first Wi-Fi or Ethernetconnection in the list (the connection you are using).
Click the + button in the DNS servers section.
Type 8.8.8.8 in the text field.
macOS Monterey, Big Sur, Catalina, Mojave, High Sierra, Sierra, El Capitan, Yosemite
I accidentally removed all users from a Project. How can I find the Project?
As an Organization admin you can search for any Project, including those without any collaborators, in the section showing all the Projects in your Organization.
How do I manage teams, or create user groups?
You can create user groups within your organization. These can be added to specific Projects as teams.
Documentation on user groups can be found here.
For information on how to create teams for a given Project see the Team Management section in our documentation.
What does the 'This is being edited' pop-up in the label editor mean
Don’t worry, no data has been lost! This is a warning from our system (known as the “editor lock”) it occurs when:
In both cases we recommend to click ‘cancel’ to prevent any unexpected data overwrites.
See our documentation here for more details.
Why is there a warning sign next to my Project where it's listed
A warning symbol is displayed when a project is too large - meaning it contains too much data. When selecting the project you should encounter the following message:
⚠️ “This project has exceeded the recommended number of tasks. To avoid performance issues, you need Admin access to manage and reduce the amount of data in this project”.
The diagram below illustrates the steps you should take to fix the issue.
What's the difference between image groups, and image sequences?
Both image groups and image sequences are file types you can create in Encord to make labeling your images easier and more efficient. Both are created by taking multiple single images as an input, and compressing these into a single data unit. The difference lies in the resulting data unit.
See our documentation here for more details.
How do I upload DICOM data?
How to upload you DICOM data depends on whether you plan on using files stored in a private cloud, or locally.
For information on uploading your DICOM files using the Encord SDK, see the relevant documentation here.
How do I update client metadata?
Client metadata can be updated by including the "upsert_metadata": true
flag in the upload JSON file. An example JSON file is provided here.
If I have duplicate Datasets, how can I find out which one is which?
How do I make sure my videos load quickly?
How do I re-encode videos?
See the re-encoding data section in our documentation for more information.
What video formats are supported?
We support the following formats and codecs:
.mp4
with H.264
– We recommend using H.264 as the default codec, unless you have specific requirements that necessitate H.265. H.265 may present compatibility issues in some cases..mp4
with VP9
.Visit our documentation on compatibility for more information on data compatibility.
I am getting an error when I try to display video or DICOM files. How can I fix this?
This could be browser issue. To resolve:
How do I change my identifier from email address to display name on Projects?
Updates to the display name take up to five minutes to appear in the UI.
Go to User Profile > Settings. The Settings page appears.
Click the Edit button in the Name row. The Name field becomes editable.
Provide the display name you want to use.
Press ENTER.
Why can't I see all classifications/annotations when reviewing?
Check the sampling rate.
It’s possible that you are seeing a different number of classifications/annotations than expected because you have the sampling rate set too high/low.
What is causing the error I'm seeing in the Label Editor?
There might be several possible causes if you see a “Something Went Wrong” error message in the Label Editor:
To resolve these, check that a valid CORS policy is applied to the remote storage bucket, which allows Encord’s domains. This varies between providers. For AWS the corresponding JSON looks like this:
Why is the Label Editor crashing, and what can I do about it?
If the Label Editor crashes after attempting to load your cloud data file, it is likely that the signed URL is expiring. Refreshing the Label Editor re-signs the URL.
We recommend increasing the expiration time for signed URLs on your integration.
The Label Editor does not appear when I try and label a task?
Your DNS settings might not be configured correctly.
Windows 10
Go to the Control Panel.
Click Network and Internet > Network and Sharing Center > Change adapter settings.
Select the connection for which you want to configure Google Public DNS. For example:
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) then click Properties.
Windows 11
Go to Settings.
Select the connection for which you want to configure Google Public DNS. For example:
Can I re-order an Ontology?
The following example is used to re-order the first two objects, and attributes in an existing Ontology using the SDK. Pass the <ontology_hash>
into the user_client
’s get_ontology
method, perform the relevant changes, and call ontology.save()
to commit the changes:
How do I set up an integration with Azure?
There are two methods to set up an Azure integration.
Both methods are described in detail in our documentation here
Can I use special characters in AWS S3 object names when importing data?
The use of special characters in object names should generally be avoided.
See the AWS docs here for more information.
Can I set up download via internet URLs?
In the interest of keeping your data secure we do not offer downloading via internet URLs.
Why does my video buffer when I skip to a cached frame?
A video needing to fetch data even though it has buffered implies that your AWS objects do not have caching enabled.
When setting up a permission policy for your AWS bucket ensure that all AWS objects used in Encord have the ‘S3 standard’ storage class.
How can I fix buffering issues in the editor?
See our documentation here on tips to fixing buffering issues.
Why does my video buffer when I skip to a cached frame?
A video needing to fetch data even though it has buffered implies that your AWS objects do not have caching enabled.
When setting up a permission policy for your AWS bucket ensure that all AWS objects used in Encord have the ‘S3 standard’ storage class.
How do I use the SDK to read, create, and update labels?
Find instructions for uploading the labels here in our documentation. We support JSON and COCO formats.
How do I export metadata using Encord's SDK?
The review metadata will be exported in the JSON format. The ‘status’ will allow you to see what was reviewed and what wasn’t.
See our documentation here for more information.
How do I avoid hitting the timeout when using the get_project() method on the API?
Increase the timeout of your Encord client, given the size of the project this is a long-running query.
Can I pre-select frames to label for a video using the SDK?
Yes, you can!
To do so, add an extra feature in the Ontology naming it, for example: Selected
-> Yes
.
Share the ontology tree with Encord Support support@encord.com to allow us to match the import script with the feature uuid (featureNodeHash
).
Can I import models and model predictions?
You can’t upload your own model - but you are able to import your model predictions via the SDK.
How can I import labels via CVAT importer?
See our CVAT documentation here.
What are Object Hashes?
The object hash provides an efficient and convenient mechanism to store and retrieve data with ease. Each has serves as a unique lookup key within the platform.