A timely response to your email (within 2 business days).
After triage, we will send an expected timeline, and commit to being as transparent as possible about the remediation. timeline as well as on issues or challenges that may extend it.
An open dialog to discuss issues.
Notification when the vulnerability analysis has completed each stage of our review.
Credit after the vulnerability has been validated and fixed.
If we are unable to resolve communication issues or other problems, Encord may bring in a neutral third party to assist in determining how best to handle the vulnerability.